Effective Date: January 2025
OrderUp NG (“we”, “our”, “the App”, or “OrderUp”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application or website (www.orderup.ng).
By using OrderUp NG, you agree to the terms outlined in this Policy.
We may collect the following details when you register or use our services:
Full name
Email address
Phone number
Delivery address
Payment details (handled securely by third-party processors)
We collect your location to:
Show nearby restaurants
Assign delivery partners
Track delivery progress
You may enable or disable location services at any time in your device settings.
We automatically collect information about how you interact with our app, including:
Device type & operating system
IP address
App activity and pages visited
Crash logs and performance data
This includes:
Orders placed
Payment confirmations
Delivery status
Communication with vendors or support
We use your information to:
Provide and improve the OrderUp NG service
Process and deliver your food orders
Facilitate secure payments
Communicate order updates and notifications
Offer customer support
Personalize your experience
Prevent fraud and enhance app security
Comply with legal and regulatory obligations
We may share information with:
To process your order and deliver food accurately.
To pick up and deliver your orders.
Secure third-party services handle all card or bank payments—OrderUp NG does not store sensitive payment details.
For hosting, analytics, SMS/Email notifications, and customer support tools.
Only when required by law, fraud investigation, or public safety.
We do not sell or trade your personal information.
We use industry-standard encryption, secure servers, and access controls to protect your data.
However, no online transmission is 100% secure, and we cannot guarantee absolute protection.
You may:
Update your personal information
Request deletion of your data
Access details of data we store about you
Opt out of marketing messages
Disable location access
To make a request, email: privacy@orderup.ng
We may use cookies and similar tracking tools to:
Improve performance
Remember your preferences
Analyze usage patterns
You can control cookies through your browser settings.
OrderUp NG is not intended for children under 13.
We do not knowingly collect data from minors.
Our app may contain links to:
Restaurant websites
Payment providers
External promotions
We are not responsible for the privacy practices of third-party websites.
We may update this Privacy Policy from time to time.
If changes are made, we will update the Effective Date above and may notify you via email or in-app message.
For questions, concerns, or data requests, contact us:
📧 privacy@orderup.ng
🌐 www.orderup.ng
