Welcome to OrderUp NG. By downloading, accessing, or using our mobile application or services, you agree to be bound by these Terms & Conditions. Please read them carefully before using the app.
By creating an account or using OrderUp NG, you agree to comply with these Terms & Conditions, our Privacy Policy, and any additional guidelines posted within the app.
If you do not agree, please do not use the platform.
OrderUp NG is a food-ordering and delivery platform that connects users with restaurants, vendors, and delivery partners.
OrderUp NG is not the producer of the food but a technology platform that facilitates ordering and delivery.
To use OrderUp NG, you must:
Be at least 18 years old, or
Have parental/guardian consent if younger.
You must also provide accurate registration information.
You are responsible for:
Keeping your login details secure
All activity performed through your account
Providing accurate and updated contact, delivery, and payment information
We reserve the right to suspend or terminate accounts that violate our policies.
Once an order is placed and confirmed, it is sent directly to the restaurant/vendor.
Prices, availability, and preparation times are determined by the vendor.
Payments must be made using the methods provided on the platform.
OrderUp NG is not responsible for price errors or vendor-initiated changes.
Delivery times are estimates and may vary based on location, traffic, vendor preparation, or logistics issues.
We aim to provide reliable delivery through our verified riders, but delays may occur.
If we cannot complete a delivery for reasons beyond our control, we will communicate through the app or customer support.
Refunds are handled according to our Refund Policy.
Generally:
Orders already prepared by vendors cannot be cancelled.
Refunds may apply only in cases of wrong items, non-delivery, or verified vendor errors.
Refund reviews take up to 24–72 hours.
Users agree NOT to:
Abuse riders, vendors, or support agents
Place fake or fraudulent orders
Attempt to hack, alter, or misuse the application
Use the platform for illegal activities
Violation may lead to account suspension without notice.
Restaurant partners are responsible for:
Food preparation
Quality, hygiene, and accuracy of orders
Pricing and availability of items
OrderUp NG is not liable for food quality or vendor-caused issues.
All content on OrderUp NG—logo, design, text, graphics, features, and software—is owned by OrderUp NG and protected by copyright laws.
Users may not copy, distribute, or modify any part of the platform without permission.
OrderUp NG is not liable for:
Delays, cancellations, or delivery issues caused by vendors, riders, or external circumstances
Food-related allergies, reactions, or health issues
Losses resulting from user error or misuse of the app
Your use of the platform is at your own risk.
OrderUp NG may integrate with third-party payment processors, map providers, or communication tools.
We are not responsible for their performance, downtime, or policies.
We may update, modify, or discontinue parts of the app at any time.
Continued use after updates means you accept the changes.
OrderUp NG may suspend or terminate your account if:
You violate these terms
Provide false information
Misuse the platform
You may also delete your account at any time.
These Terms & Conditions are governed by the laws of the Federal Republic of Nigeria.
